Team Leader: CX, Sales & Retention

MCI Careers; Philippines; On-site; PHP 120,000 - 150,000; Full time

Benefits offered by this job

HMO Coverage

Dental Coverage

Allowances for meals and clothing

Performance and loyalty bonuses

Employee shuttle services

Company retreats and events

Job summary

MCI Careers in the Philippines is seeking a motivated Team Leader responsible for leading a customer care team. The ideal candidate will have proven leadership experience in customer services, a strong grasp of sales processes, and excellent communication skills. The position offers competitive compensation, HMO coverage, bonuses, and numerous benefits, fostering growth within a dynamic work environment. Apply now to join a thriving organization dedicated to exceptional customer experiences.

Qualifications

• Must be 18 years of age or older.
• Proven experience in a leadership role within customer service or sales.
• Strong understanding of customer service dynamics and sales processes.
• Exceptional leadership and people management skills.
• Excellent communication and interpersonal abilities.

Responsibilities

• Lead and inspire a team of customer care professionals.
• Provide coaching and guidance for team success.
• Monitor team performance and conduct reviews.
• Implement strategies to enhance customer satisfaction.

Skills

Leadership

Customer service knowledge

Sales proficiency

Communication

Analytical skills

Education

High school diploma or equivalent

Tools

CRM tools

Job description

MCI Careers in the Philippines is seeking a motivated Team Leader responsible for leading a customer care team. The ideal candidate will have proven leadership experience in customer services, a strong grasp of sales processes, and excellent communication skills. The position offers competitive compensation, HMO coverage, bonuses, and numerous benefits, fostering growth within a dynamic work environment. Apply now to join a thriving organization dedicated to exceptional customer experiences.