Customer Service Team Lead - Hybrid & Growth

Henkel; Philippines; Hybrid; PHP 900,000 - 1,200,000; Full time

Benefits offered by this job

Top employer awards

Flexible work scheme

Hybrid work model

Growth opportunities

Wellbeing programs

Parental leave

Employee Share Plan

HMO healthcare

Provident Fund

Insurance

Job summary

Henkel Philippines is seeking a Team Lead Customer Service Support to guide a dynamic team responsible for delivering high-quality service. You will coordinate with Supply Chain, Operations, and regional stakeholders to resolve issues, improve processes, and meet KPIs in a fast-paced, international environment.

The role emphasizes people development, engagement, and performance ownership, with hybrid work at Ayala Avenue, Makati, mid-shift hours, and opportunities to influence cross-functional

Qualifications

• Bachelor's degree in any field.
• Minimum of five (5) years’ experience in handling SAP Order Entry.
• Proficiency in MS Excel; SAP knowledge in Order Entry required.
• Detail oriented and customer-service oriented; strong people management skills.

Responsibilities

• Lead and develop the Customer Service Support team, including hiring, performance management, succession planning, and fostering a strong, engaged team culture.
• Act as key point of contact for stakeholders, driving alignment through regular regional calls, clear communication, and effective relationship management.
• Oversee operational excellence by resolving day-to-day topics, monitoring performance, and ensuring adherence to quality standards, KPIs, and SLAs.
• Drive continuous improvement and process optimization in collaboration with Supply Chain and Operations to increase efficiency and service quality.
• Plan and manage team resources and structure to meet business demands, including absence management and workload balancing.
• Lead and contribute to cross‑functional projects, process transfers, and audits, ensuring smooth implementation and ongoing improvements.
• Use data, feedback, and insights to identify improvement opportunities, communicate performance results, and implement actions that enhance team and business outcomes.

Skills

People management

English communication

Detail oriented

Stakeholder management

Education

Bachelor's degree

Tools

SAP Order Entry

MS Excel

Job description

Henkel Philippines is seeking a Team Lead Customer Service Support to guide a dynamic team responsible for delivering high-quality service. You will coordinate with Supply Chain, Operations, and regional stakeholders to resolve issues, improve processes, and meet KPIs in a fast-paced, international environment.

The role emphasizes people development, engagement, and performance ownership, with hybrid work at Ayala Avenue, Makati, mid-shift hours, and opportunities to influence cross-functional