Senior QA & Process Improvement Associate

Conduent; Pasay; On-site; PHP 300,000 - 460,000; Full time

Job summary

Conduent is seeking an operations-focused professional to support business processes, data coordination, and standard procedures in a dynamic setting.

Role emphasizes adherence to established processes, cross-functional collaboration, and continuous improvement to deliver high-quality client experiences. The position involves monitoring transactions for compliance and developing SOPs with operational leaders.

Qualifications

• Performs business support or technical work using data organizing and coordination skills.
• Follows established procedures to complete tasks.

Responsibilities

• Monitors transactions to ensure compliance against performance standards.
• Develops and implements key process improvements.
• Develops systematic approaches to assure high-quality services.
• Partners with operational team leads on areas of opportunity that have been identified.
• Documents performance trends to develop processes and improve overall performance.

Job description

Conduent is seeking an operations-focused professional to support business processes, data coordination, and standard procedures in a dynamic setting.

Role emphasizes adherence to established processes, cross-functional collaboration, and continuous improvement to deliver high-quality client experiences. The position involves monitoring transactions for compliance and developing SOPs with operational leaders.