Customer Support & Payments Specialist

Cepat Kredit Financing Inc; Pasig; On-site; PHP 223,200 - 334,800; Full time

Job summary

Cepat Kredit Financing Inc in Pasig, Philippines, is seeking a customer service representative to manage inquiries through various channels including phone and chat. The ideal candidate will possess a four-year business degree, communicate effectively, and maintain a high standard of customer satisfaction.

Candidates should be proficient in Microsoft Office and demonstrate a professional attitude. Responsibilities include logging interactions, resolving customer issues, and processing payment confirmations.

Qualifications

• Graduate of any four‑year Business Course.
• Must have product and process knowledge.
• Must have knowledge on customer service principles and practices.
• Possesses excellent communication and listening skills.
• With professional attitude and strong work ethics.
• Has the ability to build and maintain good relationship with clients.
• Computer proficient especially Microsoft Word, PowerPoint and Excel.

Responsibilities

• Respond to customer inquiries via phone, chat, email, or social channels.
• Ensure accurate logging of interactions in the CRM system.
• Resolve customer concerns efficiently.
• Maintain high QA and CSAT scores through professional service.
• Participate in regular QA evaluations and coaching sessions.

Skills

Excellent communication skills

Customer service principles

Microsoft Word proficiency

Microsoft PowerPoint proficiency

Microsoft Excel proficiency

Education

Graduate of any four-year Business Course

Job description

Cepat Kredit Financing Inc in Pasig, Philippines, is seeking a customer service representative to manage inquiries through various channels including phone and chat. The ideal candidate will possess a four-year business degree, communicate effectively, and maintain a high standard of customer satisfaction.

Candidates should be proficient in Microsoft Office and demonstrate a professional attitude. Responsibilities include logging interactions, resolving customer issues, and processing payment confirmations.