Customer Experience & Support Specialist

edamama (BeanLab Inc); Makati; On-site; PHP 279,000 - 391,000; Full time

Job summary

edamama (BeanLab Inc) is seeking a Customer Care Associate to handle customer inquiries across multiple channels with a focus on timely, empathetic service and problem solving. You will work in a fast-paced e-commerce environment in Makati, ensuring customer satisfaction and adherence to process standards.

The role requires 1 year in customer care or BPO, strong English and Tagalog, fast typing, and reliable tech.

Qualifications

• Minimum 1 year in customer care/BPO/Call Center for voice and non-voice work.
• Typing speed of 65–70 words per minute.
• Has SME/Sr. Agent/CSR experience.
• Knowledge of the Philippines e-commerce market is preferred.
• Experience with CRM or account/relationship management focused on customers.
• Detail oriented with strong teamwork ethics and SLAs.
• Reliable computer and internet connection to avoid disruption.
• Strong English and Tagalog communication skills.
• Training and development experience is a plus.

Responsibilities

• Respond to customer queries via channels (phone, email, chat, social, etc.).
• Maintain a customer-first, empathetic and professional attitude.
• Identify needs and provide proactive solutions to customers.
• Coordinate with internal teams for escalated concerns and meet promised resolutions.
• Track KPIs and team productivity for regular reviews.
• Keep records of interactions, transactions, comments, and complaints.
• Assist in creating surveys and gathering feedback to improve processes.
• Manage daily tasks with strict adherence to guidelines.

Skills

Customer service

Communication

Teamwork

Problem solving

Attention to detail

English & Tagalog

Typing speed 65–70 wpm

CRM knowledge

E-commerce familiarity

Tools

Reliable computer & internet connection

CRM experience

Job description

edamama (BeanLab Inc) is seeking a Customer Care Associate to handle customer inquiries across multiple channels with a focus on timely, empathetic service and problem solving. You will work in a fast-paced e-commerce environment in Makati, ensuring customer satisfaction and adherence to process standards.

The role requires 1 year in customer care or BPO, strong English and Tagalog, fast typing, and reliable tech.