Customer Experience Specialist — Support & Solutions

Firefly Electric & Lighting Corporation; Manila; On-site; PHP 279,000 - 424,000; Full time

Job summary

Firefly Electric & Lighting Corporation (FELCO) in Ermita, Manila, is seeking a Product Support Associate to deliver excellent customer service by addressing inquiries and providing product information. You will document interactions, resolve issues, and contribute to continuous improvement through feedback analysis.

Fresh graduates are welcome to apply and will gain experience supporting a diverse range of lighting and electrical solutions for Filipino customers.

Qualifications

• Graduate of any Bachelor’s degree
• Fresh graduates, preferably with internship/training experience in a customer service-related field

Responsibilities

• Responding to customer inquiries, providing product and service information, and recommending relevant solutions.
• Maintaining accurate customer records and updating account information as needed.
• Resolving customer concerns by identifying issues, providing appropriate solutions, and ensuring timely resolution.
• Gathering and analyzing customer feedback to recommend product or service improvements.
• Preparing reports based on customer interactions and supporting overall team objectives as needed.

Skills

Customer service

Communication

Problem solving

Documentation

Education

Bachelor's degree

Job description

Firefly Electric & Lighting Corporation (FELCO) in Ermita, Manila, is seeking a Product Support Associate to deliver excellent customer service by addressing inquiries and providing product information. You will document interactions, resolve issues, and contribute to continuous improvement through feedback analysis.

Fresh graduates are welcome to apply and will gain experience supporting a diverse range of lighting and electrical solutions for Filipino customers.