Customer Experience Specialist - Resolution & Support

Alorica; Davao City; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Equal opportunity employer

Diversity in workforce

Job summary

A leading company in customer service, Alorica is looking for a dedicated Customer Service Representative to join their team in Davao City. In this role, you will handle customer inquiries, resolve issues, and provide exceptional support for client-related programs. Ideal candidates should possess a high school diploma, prior customer service experience, and excellent communication skills. Enjoy a climate-controlled call center environment while making a difference in customer interactions.

Qualifications

• Minimum of a high school diploma or GED required.
• Customer service experience required; familiarity with client-specific needs.
• May require bilingual language skills.

Responsibilities

• Responds to customer requests and identifies their needs.
• Tracks call information for audits and provides feedback.
• Deescalates issues for dissatisfied customers.

Skills

Customer service skills

Strong interpersonal skills

Excellent oral communication skills

Strong listening skills

Education

High School Diploma or GED

Associate’s degree preferred

Tools

Microsoft Windows

Microsoft Word

Microsoft Excel

Job description

A leading company in customer service, Alorica is looking for a dedicated Customer Service Representative to join their team in Davao City. In this role, you will handle customer inquiries, resolve issues, and provide exceptional support for client-related programs. Ideal candidates should possess a high school diploma, prior customer service experience, and excellent communication skills. Enjoy a climate-controlled call center environment while making a difference in customer interactions.