Customer Experience Specialist — Night Shift + Incentives

Digital Room (Philippines), Inc.; Mandaluyong; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

Great rewards and recognition program

Monthly performance incentives

Job summary

A customer service company is looking for enthusiastic individuals to build strong client relationships and deliver exceptional customer service. Key responsibilities include resolving client issues, providing feedback, and staying updated on company products. Candidates should possess excellent English communication skills and be willing to work in an office-based setup at Paragon Plaza, Mandaluyong, including night shifts and weekends. Performance incentives and a rewards program are part of the offered benefits.

Qualifications

• At least a High School Graduate (Old Curriculum) or Senior High School Graduate.
• Excellent spoken and written English communication skills.
• Willing to work in an office-based setup.
• Willing to work in Paragon Plaza, Mandaluyong.
• Amenable to night shift and weekend schedules.

Responsibilities

• Connect with clients to build strong relationships and provide excellent customer service.
• Establish rapport with customers and identify their needs.
• Resolve customer issues completely within a single call.
• Provide timely feedback and elevate issues to customer service executives.
• Stay informed about the latest company updates and services.

Skills

Excellent spoken and written English communication skills

Education

High School Graduate or Senior High School Graduate

Job description

A customer service company is looking for enthusiastic individuals to build strong client relationships and deliver exceptional customer service. Key responsibilities include resolving client issues, providing feedback, and staying updated on company products. Candidates should possess excellent English communication skills and be willing to work in an office-based setup at Paragon Plaza, Mandaluyong, including night shifts and weekends. Performance incentives and a rewards program are part of the offered benefits.