Customer Experience Specialist II (Hybrid)

Manulife Financial; Talima; Hybrid; PHP 279,000 - 446,000; Full time

Benefits offered by this job

Hybrid work arrangement

Job summary

Manulife Financial Philippines seeks a Customer Service Professional II to build strong customer relationships by assisting with inquiries, issues and complaints on products and services. You will provide solutions based on prescribed knowledge articles and service standards in a hybrid work setting.

The role reports to an Operations Supervisor or Assistant Manager and expects you to deliver easier, better, and faster service while meeting performance targets and maintaining data integrity.

Qualifications

• Should have completed at least 2 years tertiary education with 2-yr contact center experience.
• Basic knowledge of computer skills.
• Strong English communication skills (spoken and writing).
• Able to exchange and clarify product/process details confidently.
• Good understanding of work routines and procedures.

Responsibilities

• Assist customers with inquiries, issues, and complaints on products/services.
• Provide solutions based on knowledge articles and service standards.
• Process transactions and coordinate with other departments; document discussions.
• Meet all key performance targets and deliver professional customer experience.
• Identify trends and escalate complex issues to the proper team.
• Navigate multiple channels while maintaining quality customer service.

Skills

Customer service

English communication

Multichannel support

Typing speed

Education

Two-year tertiary education

Job description

Manulife Financial Philippines seeks a Customer Service Professional II to build strong customer relationships by assisting with inquiries, issues and complaints on products and services. You will provide solutions based on prescribed knowledge articles and service standards in a hybrid work setting.

The role reports to an Operations Supervisor or Assistant Manager and expects you to deliver easier, better, and faster service while meeting performance targets and maintaining data integrity.