Customer Experience Specialist — Growth & PTO

ClearSource BPO; Pasig; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Competitive salary

Medical and dental insurance

Group life insurance

Paid time off (PTO)

Career growth opportunities

Team culture

Leadership development

Free onsite meals

Job summary

ClearSource is seeking a Customer Service Representative to join our team in Pasig. You will engage with customers, partners, and contractors to resolve issues and ensure satisfaction.

Key responsibilities include follow-ups, handling calls and emails, and coordinating with internal teams. We value English communication, problem-solving, and proactive service. Competitive benefits accompany growth opportunities and a positive workplace.

Qualifications

• 1+ year of experience in a call center or customer support role.
• Strong English communications skills.

Responsibilities

• Follow up with customers and partners to resolve issues.
• Discuss covered items and out-of-pocket costs during calls.
• Send emails and coordinate with other departments for assistance.
• Process recalls and open dispatch tickets.
• Respond to customer emails and phone inquiries.
• Review accounts for possible Service Call Fee waivers.
• Strive to deliver exceptional customer service in all outcomes.

Skills

Call center experience

English communication

Education

College level or equivalent

Job description

ClearSource is seeking a Customer Service Representative to join our team in Pasig. You will engage with customers, partners, and contractors to resolve issues and ensure satisfaction.

Key responsibilities include follow-ups, handling calls and emails, and coordinating with internal teams. We value English communication, problem-solving, and proactive service. Competitive benefits accompany growth opportunities and a positive workplace.