Flexible Quality Assurance Specialist

TDCX Group; Manila; On-site; PHP 334,800 - 446,400; Full time

Benefits offered by this job

Attractive remuneration

Comprehensive medical coverage

Flexible working arrangements

Strong learning and development plans

Positive work culture

Job summary

TDCX Group in Manila is looking for a Quality Analyst to monitor employee behavior and performance. The role involves evaluating customer service quality and providing structured feedback to enhance the team's skills. Ideal candidates should have a Bachelor's degree and 2 years of relevant experience.

Strong organizational and problem-solving skills are essential, as well as excellent communication abilities in English. Join TDCX and engage with a global leader in CX solutions.

Qualifications

• Preferably 2 years of working experience in the related field.
• Proficient in quality audit and process improvement.
• Ability to analyze data and provide actionable insights.

Responsibilities

• Evaluate employee performance and compliance with policies.
• Provide feedback to address skills and knowledge gaps.
• Prepare and analyze quality reports for internal stakeholders.
• Collaborate with QA team to enhance service delivery.
• Develop evaluation programs to improve performance.

Skills

Quality audit

Root cause analysis

Training and developing agents

Organizational skills

Time management

Customer service

Problem-solving

Excellent communication in English

Education

Advanced/Higher/Graduate Diploma or Bachelor's Degree

Job description

TDCX Group in Manila is looking for a Quality Analyst to monitor employee behavior and performance. The role involves evaluating customer service quality and providing structured feedback to enhance the team's skills. Ideal candidates should have a Bachelor's degree and 2 years of relevant experience.

Strong organizational and problem-solving skills are essential, as well as excellent communication abilities in English. Join TDCX and engage with a global leader in CX solutions.