Customer Experience Specialist - Blended Accounts & Remote Options

Edralink Internet Installation Services; Pasig; On-site; PHP 167,400 - 290,160; Full time

Benefits offered by this job

Incentives

13th Month Pay

HMO

Job summary

Edralink Internet Installation Services in Pasig is seeking a Customer Service Representative for an on-site, blended account role. The position requires a Bachelor’s degree preferred, and 0–2 years of experience with a strong emphasis on customer interaction and problem solving.

Responsibilities include assisting customers, resolving complaints, and maintaining accurate records while aiming to deliver exceptional service and support.

Qualifications

• Bachelor’s degree in a relevant field preferred.
• Experience Level: 0–2 years (No experience required).
• Skills: Strong communication and interpersonal skills.
• Qualities: Customer-oriented attitude with a commitment to excellence.
• Responsibilities and Duties: Ability to work in a blended account environment, adapting to various customer needs.

Responsibilities

• Interact with customers to provide and process information in response to inquiries, concerns, and requests.
• Handle customer complaints and offer suitable solutions to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.
• Assist in creating a positive customer experience by addressing needs and providing support.
• Collaborate with team members to meet service level agreements and optimize team performance.

Skills

Strong communication

Interpersonal skills

Education

Bachelor's degree

Job description

Edralink Internet Installation Services in Pasig is seeking a Customer Service Representative for an on-site, blended account role. The position requires a Bachelor’s degree preferred, and 0–2 years of experience with a strong emphasis on customer interaction and problem solving.

Responsibilities include assisting customers, resolving complaints, and maintaining accurate records while aiming to deliver exceptional service and support.