Customer Care Specialist

Metacom Careers; Hinatuan; On-site; PHP 167,000 - 312,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a Customer Support Representative. You will handle inbound and outbound calls, assist customers with inquiries, and document interactions accurately. Maintain high customer satisfaction, update account information, and collaborate with team members to hit performance targets.

Work in a typical call center environment, with potential shift work. Requires a bachelor’s degree, 0–2 years’ experience, and strong English, interpersonal and communication

Qualifications

• Bachelor's degree in a relevant field.
• Experience: 0–2 years.
• Proficiency in English and customer service protocols.
• Strong interpersonal and communication skills.
• Working in a typical call center environment with potential shift work.

Responsibilities

• Handle inbound and outbound customer calls efficiently and professionally.
• Assist customers with inquiries and provide solutions to their issues.
• Maintain a high level of customer satisfaction through effective communication.
• Document customer interactions and update account information accurately.
• Collaborate with team members to achieve performance targets.

Skills

Customer service

Communication

English proficiency

Interpersonal skills

Education

Bachelor's degree

Job description

Metacom Careers in the Philippines is seeking a Customer Support Representative. You will handle inbound and outbound calls, assist customers with inquiries, and document interactions accurately. Maintain high customer satisfaction, update account information, and collaborate with team members to hit performance targets.

Work in a typical call center environment, with potential shift work. Requires a bachelor’s degree, 0–2 years’ experience, and strong English, interpersonal and communication