Customer Experience Specialist - Scheduling & Support

Metacom Careers; Muntinlupa; On-site; PHP 240,000 - 360,000; Full time

Job summary

Metacom Careers in the Philippines is seeking a customer service professional to manage inquiries and resolve issues across diverse products and services.

You will assist customers navigating our systems, collaborate with teammates to improve satisfaction, and maintain precise records of interactions.

The role requires a degree or equivalent experience, 0–2 years of service experience, and strong English and interpersonal skills.

Qualifications

• Bachelor’s degree or equivalent experience in a relevant field.
• 0–2 years of customer service experience preferred.
• Proficient in English with strong problem-solving and interpersonal skills.

Responsibilities

• Manage customer inquiries and resolve issues effectively.
• Provide support for a variety of products and services.
• Assist customers in navigating our systems and processes.
• Collaborate with team members to enhance customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Skills

Fluent English

Problem solving

Interpersonal skills

Team player

Education

Bachelor's degree

Tools

Salesforce

Job description

Metacom Careers in the Philippines is seeking a customer service professional to manage inquiries and resolve issues across diverse products and services.

You will assist customers navigating our systems, collaborate with teammates to improve satisfaction, and maintain precise records of interactions.

The role requires a degree or equivalent experience, 0–2 years of service experience, and strong English and interpersonal skills.