Customer Experience Specialist

Metacom Careers; Muntinlupa; On-site; PHP 279,000 - 391,000; Full time

Job summary

Metacom Careers is seeking a customer service associate in the Philippines to handle inquiries via phone, email, or chat. You will provide accurate information, resolve issues promptly, and maintain detailed records of interactions and transactions.

Collaboration with colleagues and participation in training programs are expected to enhance service quality. The role emphasizes excellent interpersonal and organizational skills, strong English proficiency, and a customer-first mindset to improve

Qualifications

• Bachelor’s degree in a relevant field.
• 0–2 years of experience.
• Proficient in English language.
• Strong customer service skills.
• Ability to work collaboratively as a team player.
• Excellent interpersonal and organizational skills.
• Strong people skills with a focus on customer satisfaction.

Responsibilities

• Respond to customer inquiries via phone, email, or chat.
• Provide accurate information and resolve customer issues in a timely manner.
• Maintain detailed records of customer interactions and transactions.
• Collaborate with team members to enhance overall customer satisfaction.
• Participate in training and development programs to improve service skills.

Skills

Customer service

Team collaboration

Interpersonal skills

Organizational skills

English proficiency

Education

Bachelor’s degree in a relevant field

Job description

Metacom Careers is seeking a customer service associate in the Philippines to handle inquiries via phone, email, or chat. You will provide accurate information, resolve issues promptly, and maintain detailed records of interactions and transactions.

Collaboration with colleagues and participation in training programs are expected to enhance service quality. The role emphasizes excellent interpersonal and organizational skills, strong English proficiency, and a customer-first mindset to improve