Customer Experience & Security Operations Manager

The SM Store (SM Mart Inc.); Vincenzo A. Sagun; On-site; PHP 446,000 - 781,000; Full time

Job summary

The SM Store is seeking a vigilant Security Manager to oversee Customer Relations Service personnel and security guards, develop security strategies, and implement company protocols.

Ideal candidates have a Bachelor's degree and at least three years of managerial security experience, with knowledge of guard force management, loss prevention, and physical security. You will collaborate with branch leadership and external partners to ensure a safe store environment.

Qualifications

• Graduate of any Bachelor's Degree.
• At least 3 years managerial experience in Security Management in any field.
• Knowledge in latest trend in Guard Force Management, Loss Prevention & Physical Security.

Responsibilities

• Respond to all kinds of incident except for sales-related issues.
• Conduct investigation, execute loss prevention measures, and provide necessary recommendation/s and/or interventions to minimize if not zero-out losses and disruptions.
• Lead the execution of the emergency management program and collaborate closely with the Office of the Branch Management, Managers and external counterparts.
• Direct the proper and effective utilization of CCTV and alarm systems in the branch and immediately act on reports about its defects or non-functionality.
• Assess and recommend interventions, if necessary, on local situations for trending incident categories and potential disruptive events.

Skills

Managerial experience

Security Management

Guard Force Management

Loss Prevention

Physical Security

Education

Bachelor's degree

Job description

The SM Store is seeking a vigilant Security Manager to oversee Customer Relations Service personnel and security guards, develop security strategies, and implement company protocols.

Ideal candidates have a Bachelor's degree and at least three years of managerial security experience, with knowledge of guard force management, loss prevention, and physical security. You will collaborate with branch leadership and external partners to ensure a safe store environment.