CX Team Lead: Sales & Retention

Mass Markets; San Fernando; On-site; PHP 240,000 - 360,000; Full time

Job summary

Mass Markets, Inc. is seeking a Team Leader to drive customer experiences and support sales growth. You will lead a team of customer care, inbound/outbound, and retention professionals, providing coaching and performance optimization.

You will establish KPIs, monitor outcomes, conduct reviews, and collaborate with cross-functional teams to meet revenue targets and elevate service levels in a fast-paced environment.

Responsibilities

• Lead a team of customer care, inbound/outbound, and retention professionals, delivering coaching and performance optimization.
• Establish KPIs, monitor outcomes, and conduct reviews to drive revenue targets.
• Collaborate with cross-functional teams to elevate service levels in a fast-paced environment.

Job description

Mass Markets, Inc. is seeking a Team Leader to drive exceptional customer experiences, support sales growth, and achieve retention goals. You will lead a team of customer care, inbound/outbound, and retention professionals, delivering coaching, guidance, and performance optimization.

You will establish KPIs, monitor outcomes, conduct reviews, and collaborate with cross-functional teams to meet revenue targets. The role emphasizes continuous improvement and training to elevate service levels.