Customer Experience Project Lead

Moneep; Philippines; On-site; PHP 334,800 - 558,000; Full time

Job summary

Moneep in the Philippines is seeking a customer experience specialist to ensure a smooth user experience. You will address user pain points, improve processes, and collaborate with the product team for enhancements.

The ideal candidate will have 3-5 years of experience in customer service, excellent communication skills, and problem-solving abilities. This role involves weekend shifts and working in BGC, Taguig City.

Qualifications

• 3-5 years of experience in customer service and complaint management, preferably in financial services.
• Excellent verbal, written, and interpersonal communication skills.
• Problem-solving and decision-making skills are essential.

Responsibilities

• Ensure smooth user experience by addressing pain points and enhancing features.
• Conduct market studies and analyze competitors.
• Monitor Customer Satisfaction (CSAT) data to drive improvements.

Skills

Customer service experience

Communication skills

Problem-solving

Project management

Job description

Moneep in the Philippines is seeking a customer experience specialist to ensure a smooth user experience. You will address user pain points, improve processes, and collaborate with the product team for enhancements.

The ideal candidate will have 3-5 years of experience in customer service, excellent communication skills, and problem-solving abilities. This role involves weekend shifts and working in BGC, Taguig City.