Onsite Customer Support Specialist — Flexible Hours

MicroSourcing; Parañaque; On-site; PHP 246,000 - 379,000; Full time

Benefits offered by this job

Competitive rewards

Healthcare coverage on day one + one/s

Paid time-off with cash conversion

Group life insurance

Performance bonuses

Job summary

MicroSourcing is seeking a Customer Service Representative for onsite work at Harton Corporate Center, Baclaran Parañaque. You will answer client inquiries by phone or email, support products and services, and follow procedures to resolve issues.

The role emphasizes strong English communication, a fast learning curve, and the ability to work varied hours, including holidays and weekends. Onsite setup offers healthcare benefits and performance bonuses.

Qualifications

• Proven ability to communicate clearly in Business English.
• Experience in customer support or similar roles, with CRM usage.
• Analytical mindset and fast learning in a fast-paced environment.
• Ability to handle varied hours including holidays and weekends.

Responsibilities

• Respond to clients via phone or email for product/service support.
• Identify ways to improve customer experience and resolve issues within procedures.
• Perform admin tasks, inbound/outbound calling, and data entry for new accounts/sites.
• Meet customer satisfaction, efficiency metrics, and issue resolution targets.

Skills

Business English

CRM experience

Analytical thinker

Fast learner

Stress tolerance

Team player

Tools

CRM tools

Data entry software

Job description

MicroSourcing is seeking a Customer Service Representative for onsite work at Harton Corporate Center, Baclaran Parañaque. You will answer client inquiries by phone or email, support products and services, and follow procedures to resolve issues.

The role emphasizes strong English communication, a fast learning curve, and the ability to work varied hours, including holidays and weekends. Onsite setup offers healthcare benefits and performance bonuses.