Customer Experience Ops Leader

Outsourcey; Philippines; On-site; PHP 446,400 - 669,600; Full time

Benefits offered by this job

Competitive salary

Career growth opportunities

Collaboration with industry leaders

Job summary

A dynamic BPO company in the Philippines is seeking a Customer Journey Specialist to enhance customer engagement through mapping and analytics. This role involves developing omnichannel strategies and ensuring customer feedback informs journey optimization. Ideal candidates are experienced in CJM methodologies and possess a strong analytical mindset. The position offers competitive salary and career growth opportunities.

Qualifications

• Proficiency in CJM methodologies and tools.
• Strong experience in analyzing customer behavior.
• Solid understanding of omnichannel strategies.

Responsibilities

• Lead the creation and refinement of detailed customer journey maps.
• Analyze customer behavior across all channels.
• Develop strategies for consistent experiences across multiple channels.

Skills

Expertise in Customer Journey Mapping (CJM)

Customer Journey Analytics

Omnichannel Experience

Voice of the Customer (VoC)

Data-Driven Decision Making

Tools

Microsoft Visio

Lucidchart

Job description

A dynamic BPO company in the Philippines is seeking a Customer Journey Specialist to enhance customer engagement through mapping and analytics. This role involves developing omnichannel strategies and ensuring customer feedback informs journey optimization. Ideal candidates are experienced in CJM methodologies and possess a strong analytical mindset. The position offers competitive salary and career growth opportunities.