Customer Experience & Operations Lead

SM Store; Pasay; On-site; PHP 360,000 - 600,000; Full time

Job summary

SM Store in Pasay, Philippines is seeking a capable supervisor to oversee daily department operations and back-end tasks for Customer Service and Prestige Lounge areas when applicable. The role emphasizes managing customer interactions, supervising staff, and ensuring efficient operations.

The ideal candidate holds a Bachelor's degree (preferably in business) and has at least 3 years of relevant experience, with a strong focus on inventory control and cost management to support department

Qualifications

• Bachelor's degree in business preferred.
• 3+ years of related experience.
• Strong eye for inventory control and cost management.

Responsibilities

• Run daily department operations and oversee back-end tasks for Customer Service and Prestige Lounge areas when applicable.
• Manage customer interactions and supervise staff to ensure smooth operations.
• Monitor inventory levels and costs to maintain efficiency and profitability.

Skills

Staff supervision

Inventory control

Cost management

Customer service

Education

Bachelor's degree

Job description

SM Store in Pasay, Philippines is seeking a capable supervisor to oversee daily department operations and back-end tasks for Customer Service and Prestige Lounge areas when applicable. The role emphasizes managing customer interactions, supervising staff, and ensuring efficient operations.

The ideal candidate holds a Bachelor's degree (preferably in business) and has at least 3 years of relevant experience, with a strong focus on inventory control and cost management to support department