Customer Service Supervisor | Mall of Asia

SM Store; Pasay; On-site; PHP 446,000 - 725,000; Full time

Job summary

SM Store in Pasay, Philippines is seeking a capable supervisor to run daily department operations and oversee back-end tasks for Customer Service and Prestige Lounge areas when applicable. The role focuses on managing customer interactions, supervising staff, and ensuring efficient operations.

The ideal candidate has a Bachelor's degree (preferably in business) and at least 3 years of related experience, with a strong eye for inventory control and cost management.

Qualifications

• Bachelor's degree preferably in business.
• At least 3 years of working experience in the related field.

Responsibilities

• Run the daily operations of the department and take charge of the back-end operations for both Customer Service and Prestige Lounge areas (when applicable)
• Manage Customer Interaction
• Supervise Customer Service Staff
• Monitor Inventory of Supplies
• Manage Operational Expense
• Handle Operational Efficiency

Skills

Experience in related field

Education

Bachelor's degree (preferably Business)

Job description

Run the daily operations of the department and take charge of the back-end operations for both Customer Service and Prestige Lounge areas (when applicable)

Responsibilities:

• Manage Customer Interaction
• Supervise Customer Service Staff
• Monitor Inventory of Supplies
• Manage Operational Expense
• Handle Operational Efficiency

Qualifications:

• Graduate of Bachelor's Degree preferably business course
• At least 3 years of working experience in the related field is required