Customer Experience Lead – Real Estate Solutions

APEC Homes; Pasig; On-site; PHP 700,000 - 1,000,000; Full time

Job summary

APEC Homes in the Philippines seeks a Customer Experience Assistant Head to lead the Customer Care team and safeguard a positive homeowner journey. You will guide operations, monitor performance, and drive improvements for a seamless experience.

The ideal candidate has a business background, fluent in English and Filipino, and 5+ years in customer service in a fast-paced setting. January 2027 start is expected.

Qualifications

• 5+ years in customer service roles with leadership experience.
• Background in business or related field is preferred.
• Strong multitasking and stakeholder management abilities.

Responsibilities

• Lead the Customer Care team to ensure a positive homeowner journey.
• Monitor performance metrics and drive service improvements.
• Collaborate with cross-functional teams to resolve issues quickly.

Skills

Customer service leadership

People management

Communication

English fluency

Filipino fluency

Education

Business-related degree

Job description

APEC Homes is seeking a Customer Experience Assistant Head to lead the Customer Care team and safeguard a positive homeowner journey. You will guide operations, monitor performance, and drive improvements for a seamless experience. The role requires a business background and strong communication in English and Filipino, with 5+ years in customer service and the ability to multitask in a fast-paced environment. January 2027 start is expected.