Customer Experience Lead – Real Estate Solutions

APEC Homes; Pasig; On-site; PHP 670,000 - 1,004,000; Full time

Benefits offered by this job

Government-mandated benefits (SSS,Phil

Health Card

Employee Security Program (Group Life)

Performance Incentive Bonus (Target &%

Salary Loan and Emergency Loan

Employee Housing Discount

Education Assistance

Wedding Gift

Incentive Leave & Calamity Leave

Job summary

APEC Homes is seeking a Customer Experience Assistant Head to lead the Customer Care team and safeguard a positive homeowner journey. You will guide operations, monitor performance, and drive improvements for a seamless experience.

The role requires a business background and strong communication in English and Filipino, with 5+ years in customer service and the ability to multitask in a fast-paced environment. January 2027 start is expected.

Qualifications

• Bachelor's degree in Business Administration, Communication, or related field.
• At least 5+ years of customer service experience (experience in the real estate industry is a strong plus).
• Excellent written and verbal communication skills (English and Filipino).
• Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
• Data-driven, process-oriented, results-driven, and collaborative.
• Proficient in Microsoft Office Suite and a CRM system is a plus.

Responsibilities

• Lead and supervise the Customer Care team and monitor service performance.
• Analyze customer feedback to identify patterns and address issues for product/service improvements.
• Collaborate with sales and property management to resolve issues and deliver timely solutions.

Skills

Communication skills

English & Filipino

Team leadership

Customer service

Education

Bachelor's degree in Business Administration, Communication, or related field

Tools

Microsoft Office Suite

CRM system

Job description

APEC Homes is seeking a Customer Experience Assistant Head to lead the Customer Care team and safeguard a positive homeowner journey. You will guide operations, monitor performance, and drive improvements for a seamless experience.

The role requires a business background and strong communication in English and Filipino, with 5+ years in customer service and the ability to multitask in a fast-paced environment. January 2027 start is expected.