Customer Experience Assistant Head

APEC Homes

Pasig

On-site

PHP 670,000 - 1,004,000

Full time

5 days ago

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Benefits offered by this job

Government-mandated benefits (SSS,Phil

Health Card

Employee Security Program (Group Life)

Performance Incentive Bonus (Target &%

Salary Loan and Emergency Loan

Employee Housing Discount

Education Assistance

Wedding Gift

Incentive Leave & Calamity Leave

Job summary

APEC Homes is seeking a Customer Experience Assistant Head to lead the Customer Care team and safeguard a positive homeowner journey. You will guide operations, monitor performance, and drive improvements for a seamless experience.

The role requires a business background and strong communication in English and Filipino, with 5+ years in customer service and the ability to multitask in a fast-paced environment. January 2027 start is expected.

Qualifications

Bachelor's degree in Business Administration, Communication, or related field.
At least 5+ years of customer service experience (experience in the real estate industry is a strong plus).
Excellent written and verbal communication skills (English and Filipino).
Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
Data-driven, process-oriented, results-driven, and collaborative.
Proficient in Microsoft Office Suite and a CRM system is a plus.

Responsibilities

Lead and supervise the Customer Care team and monitor service performance.
Analyze customer feedback to identify patterns and address issues for product/service improvements.
Collaborate with sales and property management to resolve issues and deliver timely solutions.

Skills

Communication skills

English & Filipino

Team leadership

Customer service

Education

Bachelor's degree in Business Administration, Communication, or related field

Tools

Microsoft Office Suite

CRM system

Job description

We are looking for a dedicated and customer-centric Customer Experience Assistant Head to join our team! In this role, you will guide and support our customer relations operations, ensuring our valued clients receive a positive, seamless, and efficient experience.

This position is open from Team Lead to Assistant Head level depending on the applicant’s experience and expertise.

What You'll Do:

Lead and supervise the Customer Care team and monitor service performance and implement improvements.
Analyze customer feedback to identify patterns and recurring issues, proactively addressing areas for improvement in products, services, and processes to strengthen homeowner satisfaction and overall customer experience.
Collaborate effectively with other departments like sales and property management to ensure seamless resolution of customer issues and timely delivery of solutions.

Who We're Looking For:

Bachelor's degree in Business Administration, Communication, or a related field.
At least 5+ years of customer service experience (experience in the real estate industry is a strong plus).
Excellent written and verbal communication skills (English and Filipino), with the ability to convey complex information in a clear and concise manner.
Ability to prioritize multiple tasks, work independently, and meet deadlines in a fast-paced environment.
Data-driven, process-oriented, results-driven, and collaborative.
Proficient in Microsoft Office Suite and a CRM system is a plus.
Possesses utmost professionalism and integrity.
Amenable to start by January 2027.

Why Work With Us?

At APEC Homes, we're more than just a real estate company; we're a family committed to building quality communities. We believe in taking care of our employees, which is why we offer a comprehensive benefits package designed to support you and your family.

Financial & Health Support: