Customer Experience Lead – Online Sales & Support

Probe Group; Makati; Sur place; PHP 335 000 - 614 000; Plein temps

Résumé du poste

Probe Group is seeking a sales-focused specialist to manage inbound and outbound calls, live chat, and online sales for Mercedes-Benz products. You will provide product consultations, close vehicle sales, and handle post-sale inquiries to drive customer satisfaction.

The role involves lead generation, follow-ups, and end-to-end sales funnel management, with collaboration across the agent network and MBFS campaigns.

Responsabilités

• Answer inbound calls on the Mercedes-Benz toll-free line and assist prospects with product consultations and sales questions.
• Provide product/sales consultation and help customers through vehicle sales and MBFS services.
• Sell vehicles and handle customer sales complaints to maintain satisfaction.
• Make outbound calls to prospects for campaigns, lead generation, and post-purchase surveys.
• Nurture customer relationships with follow-ups and end-to-end lead management.
• Manage live chat operations to support the sales strategy and respond to inquiries.
• Convert leads to online or DTOS sales via DCP/EMH and perform need analysis for closing.
• Follow up with customers who are interested in Mercedes-Benz and track outcomes.
• Address queries received by customers or prospects across channels and perform ad hoc tasks.
• Support non-customer-facing BDC processes, including reporting and Salesforce data updates.
• Monitor social channels and respond timely; ensure activity coverage for at least ten hours daily.

Description du poste

Probe Group is seeking a sales-focused specialist to manage inbound and outbound calls, live chat, and online sales for Mercedes-Benz products. You will provide product consultations, close vehicle sales, and handle post-sale inquiries to drive customer satisfaction.

The role involves lead generation, follow-ups, and end-to-end sales funnel management, with collaboration across the agent network and MBFS campaigns.