Customer Experience Associate

MKS WORFORCE MANAGEMENT SERVICE INC.; Mandaluyong; On-site; PHP 210,000 - 270,000; Full time

Job summary

MKS WORFORCE MANAGEMENT SERVICE INC. is seeking a customer service representative to assist customers across phone, email, chat, and in-person channels. You will provide accurate information, resolve issues, and help ensure overall customer satisfaction while maintaining detailed records.

The role requires coordinating with multiple departments as needed to fulfill requests. The ideal candidate has at least 1 year of related experience and strong communication skills, with a personable and

Qualifications

• At least 1 year of work experience in customer service or related field.
• Excellent verbal and written communication skills.
• Ability to coordinate with multiple departments to resolve queries.

Responsibilities

• Assist customers via phone, email, chat, or face-to-face to address inquiries and requests.
• Provide accurate information about products or services and resolve issues; process transactions when needed.
• Maintain proper records of customer interactions and coordinate with other departments as necessary.

Skills

Customer service

Communication skills

Record keeping

Job description

MKS WORFORCE MANAGEMENT SERVICE INC. is seeking a customer service representative to assist customers across phone, email, chat, and in-person channels. You will provide accurate information, resolve issues, and help ensure overall customer satisfaction while maintaining detailed records.

The role requires coordinating with multiple departments as needed to fulfill requests. The ideal candidate has at least 1 year of related experience and strong communication skills, with a personable and