Front Desk & Customer Support Specialist

MKS WORFORCE MANAGEMENT SERVICE INC.; Pasig; On-site; PHP 201,000 - 268,000; Full time

Job summary

MKS WORFORCE MANAGEMENT SERVICE INC. is seeking a customer service professional to assist customers with inquiries, concerns, and requests via phone, email, chat, or face-to-face interaction.

The role emphasizes providing accurate product information, resolving issues, and maintaining proper records of interactions. The ideal candidate has at least 1 year of related work experience and a commitment to ensuring customer satisfaction across multiple touchpoints.

Qualifications

• At least 1 year of related work experience.

Responsibilities

• Assists customers with inquiries, concerns, and requests via phone, email, chat, or face-to-face.
• Provides accurate information about products or services and resolves customer issues professionally.
• Processes transactions when needed and ensures customer satisfaction.
• Maintains records of customer interactions and coordinates with other departments as necessary.

Job description

MKS WORFORCE MANAGEMENT SERVICE INC. is seeking a customer service professional to assist customers with inquiries, concerns, and requests via phone, email, chat, or face-to-face interaction.

The role emphasizes providing accurate product information, resolving issues, and maintaining proper records of interactions. The ideal candidate has at least 1 year of related work experience and a commitment to ensuring customer satisfaction across multiple touchpoints.