Customer Experience & Complaints Specialist

COUNTRYWIDE WATER SERVICES, INC. (CWS); Philippines; On-site; PHP 360,000 - 504,000; Full time

Job summary

Countrywide Water Services, Inc. seeks a Customer Service Assistant to manage walk‑in complaints, escalate irate cases, and provide VIP/LGU support. You will lead customer-centric programs to ensure a positive experience and help coordinate across commercial and technical operations.

The role involves handling inquiries via various channels, executing information campaigns, and supporting on-site helpdesk initiatives to improve water service communications and efficiency.

Qualifications

• Experience handling customer inquiries and resolving issues to ensure a positive experience.
• Ability to manage irate or escalated customers with professionalism.
• Strong oral and written communication across channels (F2F, calls, email, tickets).

Responsibilities

• Handle walk-in complaints and resolve issues promptly to ensure satisfaction.
• Support on-time resolution of complaints including water service connections and investigations.
• Develop IEC campaigns and participate in community chats to address inquiries.

Skills

Customer inquiries

Complaint handling

Communication skills

Interpersonal skills

Education

4-year degree or higher

Tools

Canva

Job description

Countrywide Water Services, Inc. seeks a Customer Service Assistant to manage walk‑in complaints, escalate irate cases, and provide VIP/LGU support. You will lead customer-centric programs to ensure a positive experience and help coordinate across commercial and technical operations.

The role involves handling inquiries via various channels, executing information campaigns, and supporting on-site helpdesk initiatives to improve water service communications and efficiency.