Customer Service & Experience Leader

Countrywide Water Services, Inc.; Manila; On-site; PHP 600,000 - 800,000; Full time

Benefits offered by this job

Restaurant access

Employee discounts

Job summary

Countrywide Water Services Inc. (CWSI) is seeking a Customer Service Manager to lead all customer service operations, ensuring timely resolution of concerns under SLAs and driving customer satisfaction across channels.

You will oversee ticket management, helpdesk coordination, customer communications, social media, and website content to maintain accurate and professional engagement. The role emphasizes leadership, process improvement, and cross‑department collaboration to elevate service

Qualifications

• Bachelor's degree in Business Administration, Marketing, Communications, Public Administration, or Management.
• Experience in customer service leadership is advantageous.
• Strong communication and stakeholder management skills.

Responsibilities

• Lead customer service operations and manage SLAs to resolve requests and complaints.
• Develop and implement customer service standards and process improvements.
• Oversee corporate communications, website content, and social media engagement.
• Lead, coach, and evaluate the customer service team with cross‑department collaboration.

Skills

Leadership

Communication

Customer relationship management

Process improvement

Data analysis

Social media management

Stakeholder coordination

CRM & Helpdesk

Education

Bachelor's degree in Business Administration / Marketing / Communications / Public Administration / Management

Tools

Microsoft Office

Job description

Countrywide Water Services Inc. (CWSI) is seeking a Customer Service Manager to lead all customer service operations, ensuring timely resolution of concerns under SLAs and driving customer satisfaction across channels.

You will oversee ticket management, helpdesk coordination, customer communications, social media, and website content to maintain accurate and professional engagement. The role emphasizes leadership, process improvement, and cross‑department collaboration to elevate service