Customer Experience & Brand Liaison Specialist

Sunnies Inc.; Mandaluyong; On-site; PHP 360,000 - 480,000; Full time

Job summary

Sunnies Inc. is seeking a proactive Customer Service professional to manage inquiries across email, social media, and third-party partners. You will track complaints, liaise with departments for timely resolutions, and respond to customers with a courteous, positive approach.

As a brand ambassador, you will participate in campaigns, monitor feedback, and help organize events to boost brand awareness while coordinating with Brand, Creatives, Product Development, and Operations teams.

Qualifications

• Bachelor’s Degree in Communications, Psychology, or any related field.
• Proven experience in Customer Management & or Marketing.
• Amenable to work in shifting schedules, holidays, weekends & extended work hours.

Responsibilities

• Document tracking and proper channeling of customer inquiries or complaints from all platforms.
• Liaise with the right department for resolution and be the main contact for customers via email, social media, and third-party partners.
• Respond to customers with positive, courteous communication and keep them informed of progress.
• Input all complaints in the Issue Tracker and ensure complete resolution.
• Monitor open complaints and escalate unresolved cases within 48 hours to CS Head.
• Ensure adherence to customer service policies and act as a brand ambassador.
• Execute campaigns with marketing to align with brand strategy and respond to comments in a timely manner.
• Organize events to build community and boost brand awareness.
• Coordinate with Brand, Creatives, Product Development, and Operations to stay updated on products and features.

Skills

Communication skills

Interpersonal skills

Problem-solving

Organizational skills

Multitasking

Education

Bachelor’s Degree in Communications, Psychology, or any related field

Job description

Sunnies Inc. is seeking a proactive Customer Service professional to manage inquiries across email, social media, and third-party partners. You will track complaints, liaise with departments for timely resolutions, and respond to customers with a courteous, positive approach.

As a brand ambassador, you will participate in campaigns, monitor feedback, and help organize events to boost brand awareness while coordinating with Brand, Creatives, Product Development, and Operations teams.