Store Ops & Customer Experience Leader

Sunnies Inc.; Quezon City; On-site; PHP 279,000 - 357,000; Full time

Job summary

Sunnies Inc. in Metro Manila is seeking a Store Supervisor to oversee day-to-day operations, drive sales, and ensure an exceptional customer experience. You will lead and develop store colleagues, maintain brand standards, and safeguard assets while achieving business goals.

The role requires strong leadership, excellent communication, and the ability to analyze performance data, mentor staff, and implement processes that boost conversion and guest satisfaction.

Qualifications

• Ability to supervise store including employees and all assigned work areas.
• Ability to multi-task and stay flexible to the needs of the business.
• Ability to communicate well with customers and team members.
• Ability to demonstrate strong customer-focused service on and off the sales floor.
• Ability to sell and achieve targets set by the immediate superior.
• Knowledge of the brand’s products and displays.
• Knowledge as Leader on duty.
• Knowledge of retail industry, optical environment preferably, and daily supervision of the stores.
• Ability to manage and oversee a store.
• Ability to work in a flexible schedule to meet the needs of the business.
• Excellent communication and presentation skills
• Strong analytical skills with a goal-oriented attitude
• Has good customer management skills

Responsibilities

• Drive achievement of sales targets and KPIs, including conversion, PPU, AOV, and other retail metrics.
• Analyze sales performance, retail metrics, and store trends to identify opportunities and risks.
• Develop and execute action plans to improve sales, productivity, profitability, and customer experience.
• Monitor daily, weekly, and monthly store performance and provide recommendations to improve results.
• Lead by example in delivering exceptional customer service and driving commercial performance.
• Handle customer escalations and ensure timely resolution of customer concerns.
• Identify internal and external factors affecting store performance and communicate recommendations to the Store Manager.
• Oversee daily store operations and ensure compliance with company policies, SOPs, and brand standards.
• Oversee inventory management processes, including stock accuracy, cycle counts, quality checks, and replenishment activities.
• Ensure proper handling, safeguarding, and accountability of company assets, inventory, cash, equipment, fixtures, and store property.
• Review and support store audits, inventory counts, and compliance checks to maintain operational integrity.
• Ensure compliance with safety, security, cash handling, and loss prevention procedures.
• Implement operational updates, process improvements, and company initiatives consistently across the store.

Skills

Store supervision

Customer service

Team leadership

Communication

Retail analytics

Job description

Sunnies Inc. in Metro Manila is seeking a Store Supervisor to oversee day-to-day operations, drive sales, and ensure an exceptional customer experience. You will lead and develop store colleagues, maintain brand standards, and safeguard assets while achieving business goals.

The role requires strong leadership, excellent communication, and the ability to analyze performance data, mentor staff, and implement processes that boost conversion and guest satisfaction.