Customer Experience Ambassador Laguna

Globe Telecom; Taguig; On-site; PHP 290,000 - 469,000; Full time

Job summary

Globe Telecom is seeking a customer-focused professional to assist customers through digital channels, support sales and service needs, and ensure accurate processing of applications and transactions.

The role requires 3–5 years in sales/customer-facing roles, flexibility for weekend/holiday shifts, and proficiency with CRM tools, POS systems, and online platforms. Strong communication and problem-solving skills are essential.

Qualifications

• Bachelor's degree holder; graduate.
• 3–5 years of experience in sales and customer-facing roles.
• Willing to work varied shifts, including weekends and holidays.
• Basic technical proficiency with CRM tools, POS systems, or online platforms.
• Strong interpersonal, communication, and active listening skills.
• Proficiency in problem solving.
• Manpower backfill/ Replacement.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education.
• Attends to sales and service needs of customers.
• Approves and processes sales and services applications and transactions in the system.
• Processes payment for bills, purchases, and other transactions.

Skills

Customer-facing

Sales experience

Communication

Active listening

Interpersonal skills

Problem solving

Education

Bachelor's degree

Tools

CRM tools

POS systems

Online platforms

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

"Customer Service, Digital, Sales Experience, and Inventory Management"

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)
• Preferably with 3-5 years of experience in sales and customer-facing role;
• Willing to work in a variety of shifts including weekends and holidays;
• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);
• Strong interpersonal, communication, and active listening skills;
• Proficiency in problem solving
• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.