Customer Experience Ambassador Mandaluyong

Globe Telecom; Taguig; On-site; PHP 335,000 - 502,000; Full time

Job summary

Globe Telecom in the Philippines seeks a Customer Service Associate to assist customers on digital channels and through face-to-face education, while addressing sales and service needs.

The role includes processing sales and service applications and transactions in the system and handling payments for bills, purchases, and other transactions. It requires flexibility to work various shifts, including weekends and holidays.

Qualifications

• Bachelor's degree or equivalent required.
• 3–5 years experience in sales and customer-facing roles preferred.
• Willing to work varied shifts including weekends and holidays.
• Basic technical proficiency with digital platforms and CRM tools.

Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education
• Attends to sales and service needs of customers
• Approves and processes sales and services applications and transactions in the system
• Processes payment for bills, purchases, and other transactions

Skills

Customer service

Sales experience

Inventory management

Education

Bachelor's Degree Holder

Tools

CRM tools

POS systems

Job description

Job Description:

At Globe, our goal is to create a wonderful world for our people, business, and nation. By uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal.

Customer Service, Digital, Sales Experience, and Inventory Management

JOIN OUR TALENT COMMUNITY!

Job Responsibilities

• Assists customers’ journey in using digital channels via face to face digital user assistance or education


• Attends to sales and service needs of customers


• Approves and processes sales and services applications and transactions in the system


• Processes payment for bills, purchases, and other transactions

Job Qualifications

• Bachelor's Degree Holder (Graduate)


• Preferably with 3-5 years of experience in sales and customer-facing role;


• Willing to work in a variety of shifts including weekends and holidays;


• Basic technical proficiency (e.g., CRM tools, POS systems, or online platforms);


• Strong interpersonal, communication, and active listening skills;


• Proficiency in problem solving


• Manpower backfill/Replacement

Equal Opportunity Employer

Globe’s hiring process promotes equal opportunity to applicants, Any form of discrimination is not tolerated throughout the entire employee lifecycle, including the hiring process such as in posting vacancies, selecting, and interviewing applicants.

Globe’s Diversity, Equity and Inclusion Policy Commitment can be accessed here

Make Your Passion Part of Your Profession. Attracting the best and brightest Talents is pivotal to our success. If you are ready to share our purpose of Creating a Globe of Good, explore opportunities with us.