Customer Experience Advocate

Sitel Corp.; Manila; On-site; PHP 201,000 - 290,000; Full time

Job summary

Foundever is seeking a Customer Service Associate in Mandaluyong, Manila, Philippines. The role involves assisting customers via phone, online chat, or email and delivering personalized, memorable experiences as the voice of the brand.

You will handle questions and concerns, support products or services, and contribute to a positive customer journey with a Be Bold, collaborative attitude.

Qualifications

• Experience in handling customer inquiries via phone, chat, or email.
• Willingness to engage with customers to resolve issues and provide product/service guidance.
• Strong interpersonal and communication skills with a customer-first mindset.

Responsibilities

• WOW Customers over the phone, online chat, or email.
• Enthusiasm and a Be BOLD attitude with great customer service skills.
• A WORK Together approach with open communication, excellence in service, integrity, and accountability.
• Build TRUST by working as a team member, as well as independently, with minimal supervision.
• Demonstrate a strong customer service orientation and take responsibility to ensure customers are satisfie(d).

Skills

Call Center experience

Job description

Foundever is seeking a Customer Service Associate in Mandaluyong, Manila, Philippines. The role involves assisting customers via phone, online chat, or email and delivering personalized, memorable experiences as the voice of the brand.

You will handle questions and concerns, support products or services, and contribute to a positive customer journey with a Be Bold, collaborative attitude.