WE ARE HIRING: BLENDED NON VOICE ACCOUNT

Zeus Holdings Inc.; Makati; On-site; PHP 234,000 - 301,000; Full time

Benefits offered by this job

Competitive salary package

Performance incentives

Night differential

Paid training

HMO and company benefits

Career growth opportunities

Makati City site

Job summary

Zeus Holdings Inc. is seeking a Customer Service Representative in Makati City to support customers across shoes and apparel through voice and non-voice channels. The role emphasizes responsive service, accurate record-keeping, and product guidance.

The ideal candidate has at least one year in BPO, good English communication, and a customer-focused attitude. On-site work in Makati is required with competitive pay and benefits.

Qualifications

• At least HS/SHS graduate.
• With at least 1 year of BPO experience.
• Customer service experience is preferred.
• Good English communication skills.
• Comfortable handling both voice and non-voice customer interactions.
• Customer-focused and willing to work on-site.
• Willing to work in Makati City.

Responsibilities

• Assist customers with inquiries about shoes, apparel, orders, and products.
• Handle customer concerns through phone, chat, and/or email.
• Provide product information, recommendations, and order assistance.
• Help customers with orders, returns, exchanges, and other account concerns.
• Resolve customer issues professionally and efficiently.
• Maintain accurate records of customer interactions.
• Provide excellent customer service while meeting quality and productivity standards.

Skills

English fluency

Customer service

Communication

Education

HS/SHS graduate

Job description

Join our team and build your BPO career with a shoe and apparel account in Makati City! We are looking for customer-focused individuals who can assist customers through both voice and non-voice channels.

JOB RESPONSIBILITIES

As a Customer Service Representative, you will:

• Assist customers with inquiries about shoes, apparel, orders, and products

• Handle customer concerns through phone, chat, and/or email

• Provide product information, recommendations, and order assistance

• Help customers with orders, returns, exchanges, and other account concerns

• Resolve customer issues professionally and efficiently

• Maintain accurate records of customer interactions

• Provide excellent customer service while meeting quality and productivity standards

QUALIFICATIONS

• At least HS/SHS Graduate

• With at least 1 year of BPO experience

• Customer service experience is preferred

• Good English communication skills

• Comfortable handling both voice and non-voice customer interactions

• Customer-focused and willing to work on-site

• Willing to work in Makati City

WHAT WE OFFER

• Competitive salary package

• Performance incentives

• Night differential

• Paid training

• HMO and company benefits

• Career growth opportunities

• Makati City site