Email & Chat Engagement Specialist (Blended Non-Voice)

Gratitude Philippines; Manila; On-site; PHP 244,000 - 292,000; Full time

Benefits offered by this job

Onsite at BGC

Career growth opportunities

Dynamic, supportive environment

Job summary

Gratitude Philippines is seeking a Customer Engagement Specialist for blended non-voice support in BGC, Taguig. You will handle email and live chat, delivering fast, accurate, and customer-focused solutions.

Requirements include a High School diploma and at least 1 year of BPO experience with strong written and verbal communication skills. The role requires onsite work in Blended non-voice environment and flexible schedules.

Qualifications

• High School Graduate
• At least 1 year of BPO experience
• Proficient in email and chat communication
• Willing to work onsite in BGC, Taguig
• Flexible with shifting schedules

Responsibilities

• Respond to customer inquiries through email and live chat
• Provide accurate information and effective solutions to customer concerns
• Maintain a professional and friendly tone in every interaction
• Handle multiple customer conversations efficiently
• Document customer interactions and update account information when needed
• Follow established processes, policies, and quality standards
• Ensure a positive customer experience from start to finish

Skills

Excellent written and verbal comms

Typing / data entry

Multitasking

Education

High School Graduate

Job description

Gratitude Philippines is seeking a Customer Engagement Specialist for blended non-voice support in BGC, Taguig. You will handle email and live chat, delivering fast, accurate, and customer-focused solutions.

Requirements include a High School diploma and at least 1 year of BPO experience with strong written and verbal communication skills. The role requires onsite work in Blended non-voice environment and flexible schedules.