Customer Experience Champion - Drive Impact & Growth

Freelancer.com; Philippines; On-site; PHP 334,800 - 558,000; Full time

Benefits offered by this job

Comprehensive HMO benefits

Free meals and snacks

Hackathons and engagement activities

Job summary

A leading freelancing platform in Metro Manila is seeking Customer Experience Specialists. The role involves providing exceptional service through various channels, handling customer inquiries, and solving complex issues. Ideal candidates possess strong communication skills, are proactive, and can thrive under pressure. This position offers competitive compensation, comprehensive benefits, and a supportive work environment.

Qualifications

• Must work flexible hours including graveyard shifts and weekends.
• Ability to articulate complex information simply.
• Target driven and seeks new challenges.

Responsibilities

• Provide exceptional customer service through email and live chat.
• Handle and investigate customer issues effectively.
• Interact regularly with customer support and financial teams.

Skills

Excellent English verbal and written communication skills

Problem-solving skills

Proactive and self-starter

Ability to multi-task

Calm under pressure

Job description

Working at Freelancer.com are for the:

• Self-growth enthusiasts. We kickstart our day asking, what can I improve today?
• Trailblazers. If you’re someone who takes charge and strives to have their ideas turn into instant impact, you’re in!
• Data-driven. In making decisions we rely on one question, what does the data say?
• Changemakers. Driven by our mission to bring billions of jobs to people, we’re here to change lives and empower individuals worldwide.
• Team players. Here at Freelancer, we are a pro sports team. We work together seamlessly, passing the ball of innovation and collaboration to score success as one.

About Freelancer.com

Thirteen-time Webby award-winning Freelancer.com is the world’s largest freelancing and crowdsourcing marketplace by total number of users and projects posted. More than 80+ million registered users have posted over 30 million projects and contests to date in over 2,000 areas as diverse as website development, logo design, marketing, copywriting, astrophysics, aerospace engineering, and manufacturing.

Freelancer Limited is listed on the Australian Securities Exchange under the ticker ASX:FLN and is quoted on OTCQX Best Market under the ticker FLNCF.

The impact you’ll make in the team

With our mission to provide one billion jobs across the globe, we are in need of Customer Experience Specialists who’ll be willing to take our company to the next level! As a sneak peak of behind the scenes, you’ll be able to:

• Provide exceptional customer service through email or live chat sessions at all times
• Handle and investigate customer issues and recommend solutions.
• Effectively articulate complex information to a variety of technical and non-technical users.
• Solve issues using a variety of mediums, including email, chat, and phone.
• Interact with our customer support and financial operations team on a regular basis.
• Turn customer service into customer acquisition.
• Handle sensitive and complex support issues as well as escalated issues.
• Record details of inquiries, comments and complaints

• Excellent English verbal and written communication skills - the ability to express complex ideas simply and concisely
• Target driven
• Proactive and a self-starter; constantly seeks new challenges
• Ability to multi-task with a knack for solving problems in new and creative ways
• Ability to remain calm under pressure
• Must be able to work flexible hours including graveyard shifts, shifting/rotation of schedules, weekends, overtime and some holidays (if required)

• Earn a salary that recognizes your talent and dedication

• Comprehensive and competitive HMO benefits to keep you and your family healthy
• Work hard, take ownership, and watch your career soar in a dynamic and meritocratic workplace
• Enjoy a delicious, free meal every day and the added perk of free snacks and beverages, to help you stay productive and focused throughout the day!
• Experience transparency and open communication at our weekly town halls, featuring Q&A sessions with the CEO
• Get inspired and stay engaged with our company's regular hackathons and engagement activities, where you can put your skills to the test and compete for cash prizes!!