Customer Development Group Manager

Colgate-Palmolive; Taguig; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

Colgate-Palmolive in Taguig, Philippines, is seeking a seasoned Customer Development Group Manager to lead the Customer Development team in the district and to develop plans that improve coverage and distribution. You will build customer plans, analyze sell-in and sell-out data, and ensure 5Ps execution and GTN targets are met.

You will coach and develop direct reports, maintain strong customer relationships, and lead initiatives in shopper activities and post-implementation ROI analysis to

Qualifications

• Bachelor’s Degree in any Business Course or related course.
• At least 7 years of relevant experience in Customer Development field sales handling both direct and indirect trade accounts with consistent track record of excellence performance.
• Experience in Shopper Development and/or In-store management will be an advantage.
• Results-oriented.

Responsibilities

• Takes the lead role in all customers in the assigned district in building, updating and adjusting annual and mid-year consensus numbers in CBP.
• Prepares and analyzes reports and takes ownership of data analytics for customers handled analyzing both sell-in and sell-out data to identify and address opportunities.
• Ensures correct 5Ps execution in the entire district with proper supervision, and ATTA compliance
• Ensures each customer P&L in the assigned area is in line with the company's financial objectives
• Manages Gross-to-net by tracking in monthly CBP to ensure GTN targets are achieved.
• Works with Customer Service & Logistics to plan, analyze, forecast and ensure on time and complete delivery of products to customers
• Maintains good working relationships with customers through regular calls and meaningful engagements via weekly meetings, Business Reviews and Top to Tops.
• Conducts regular business reviews with Customers and follow- up on sales activity, LT’s, new products listing, customer service levels, receivables, ATTA enhancements, etc.
• Ensures successful implementation of approved customer specific shopper activities and provides updates on implementation for the assigned district and post completion of customer specific shopper activity, provides key learning, ROI analysis and recommendations.
• Works with CDT Finance and CDT CS&L to find solutions to issues
• Attends new store openings/major customer activities to build trade relationships and to check/ensure perfect execution of 5Ps, ATTA terms, right number of KDCPS and TB COCs as per approval

Skills

Customer Development

Data analytics

Sales

People management

Education

Bachelor’s Degree in Business

Job description

No Relocation Assistance Offered

Job Number #175996 - Taguig, National Capital Region (NCR), Philippines

Who We Are

Colgate-Palmolive Company is a global consumer products company operating in over 200 countries specializing in Oral Care, Personal Care, Home Care, Skin Care, and Pet Nutrition. Our products are trusted in more households than any other brand in the world, making us a household name!

Join Colgate-Palmolive, a caring, innovative growth company reimagining a healthier future for people, their pets, and our planet. Guided by our core values—Caring, Inclusive, and Courageous—we foster a culture that inspires our people to achieve common goals. Together, let's build a brighter, healthier future for all.

Role Summary/Purpose :

The Customer Development Group Manager is responsible for identifying opportunities in the customers and developing plans and programs to improve coverage and distribution for review and approval of the Team Leader and Customer Development Director. He/she is responsible for building Customer Plans and leading the Customer Development Managers in identifying key opportunities, growth drivers and business priorities to achieve business goals and close potential gaps.

Responsibilities:

Planning & Strategy

• Takes the lead role in all customers in the assigned district in building, updating and adjusting annual and mid-year consensus numbers in CBP.

• Prepares and analyzes reports and takes ownership of data analytics for customers handled analyzing both sell-in and sell-out data to identify and address opportunities.

• Ensures correct 5Ps execution in the entire district with proper supervision, and ATTA compliance

• Ensures each customer P&L in the assigned area is in line with the company's financial objectives

• Manages Gross-to-net by tracking in monthly CBP to ensure GTN targets are achieved.

• Works with Customer Service & Logistics to plan, analyze, forecast and ensure on time and complete delivery of products to customers

Customer Management & Engagement

• Maintains good working relationships with customers through regular calls and meaningful engagements via weekly meetings, Business Reviews and Top to Tops.

• Conducts regular business reviews with Customers and follow- up on sales activity, LT’s, new products listing, customer service levels, receivables, ATTA enhancements, etc.

• Ensures successful implementation of approved customer specific shopper activities and provides updates on implementation for the assigned district and post completion of customer specific shopper activity, provides key learning, ROI analysis and recommendations.

• Works with CDT Finance and CDT CS&L to find solutions to issues

• Attends new store openings/major customer activities to build trade relationships and to check/ensure perfect execution of 5Ps, ATTA terms, right number of KDCPS and TB COCs as per approval

People Management

• Reviews and manages performance of Customer Development Manager

• Coaches, mentors and develops direct reports to improve productivity, ensure continuous development and team effectiveness.

• Evaluates and identifies competency gaps and proposes action plans, ensuring follow through and completion of agreements as captured in the Individual Development Plan.

Required Qualifications

• Bachelor’s Degree in any Business Course or related course

• At least 7 years of relevant experience in Customer Development field sales handling both direct and indirect trade accounts with consistent track record of excellence performance

• Experience in Shopper Development and/or In-store management will be an advantage

• Results-oriented

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Our Commitment to Inclusion

Our journey begins with our people—developing strong talent with diverse backgrounds and perspectives to best serve our consumers around the world and fostering an inclusive environment where everyone feels a true sense of belonging. We are dedicated to ensuring that each individual can be their authentic self, is treated with respect, and is empowered by leadership to contribute meaningfully to our business.

Equal Opportunity Employer

Colgate is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity, sexual orientation, national origin, ethnicity, age, disability, marital status, veteran status (United States positions), or any other characteristic protected by law.

Reasonable accommodation during the application process is available for persons with disabilities. Please complete this request form (https://docs.google.com/forms/d/e/1FAIpQLSdaxk_eF4utznQoVHlxmL9jVFJbOkM4Oe5CAdKOg-h9EPdLfg/viewform) should you require accommodation.

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