Customer Development Manager

Colgate-Palmolive Philippines Incorporated; Vigan; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

Colgate-Palmolive Philippines Incorporated seeks a Customer Development Manager to drive sales targets through strong 5P execution at direct retail points and to coordinate CP/ Direct retailers and service providers at headquarters, stores and regional levels.

The role requires leadership, analytical acumen, and exceptional communication to build retailer partnerships, develop 18-month rolling plans, and lead cross-functional strategies based on shopper insights and category understanding.

Qualifications

• Bachelor's Degree in any Business Course or related course.
• Minimum 2 years of experience in Consumer Goods/ Customer Management of key accounts (FMCG industry experience an advantage).
• Strong leadership and analytical skills, with drive to achieve results.
• Strong verbal and written communication skills; ability to communicate in a clear, focused, persuasive manner.
• Business-savvy, strong field execution and high-level of customer & trade understanding.
• Able to work well under pressure with high level of integrity.

Responsibilities

• Monitors sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
• Engages our customers to build our brands through strong alignment, selling and negotiation.
• Regularly visits stores in order to identify areas of improvement.
• Collaborates cross-functionally to develop and deliver strong commercial strategies and plans based on a deep understanding of our shoppers and categories.
• Leads development of 18-month rolling, joint, win-win business plans covering sales, volume, and profitability at PPG/SKU level, and incorporating customers'objectives and strategy.
• Monitors compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to ensure flawless execution.
• Collects information on the external environment during the promotion period.
• Conducts post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.
• Identifies insights from post-evaluation analyses and incorporates learning into future customer/RE strategy.

Skills

Leadership

Analytical skills

Verbal & written communication

MS Office & Google Suite

Education

Bachelor's Degree in Business or related

Tools

MS Office

Google Suite

Job description

Role Summary/Purpose:

The Customer Development Manager is responsible for achievement of Sales targets through excellence in the 5P's execution at the direct point of sale where planning CP/ Direct Retailers/ Service Providers activities is key. They must develop and support the partnership between CP/ Direct retailers Service Providers at the customer's headquarters, at the store and regional level by nurturing contacts and negotiating with buyers, merchandisers, and Store Operations/in-store personnel. They provide feedback on the in-store environment which allows rapid revision of competitive tactics.

Responsibilities

• Monitors sales and distribution performance, particularly for new products, and taking timely action to drive continuous improvement.
• Engages our customers to build our brands through strong alignment, selling and negotiation.
• Regularly visits stores in order to identify areas of improvement.
• Collaborates cross-functionally to develop and deliver strong commercial strategies and plans based on a deep understanding of our shoppers and categories.
• Leads development of 18-month rolling, joint, win-win business plans covering sales, volume, and profitability at PPG/SKU level, and incorporating customers'objectives and strategy.
• Monitors compliance of 5P activity execution against established agreements/objectives and tracks interim performance of 5P activities to ensure flawless execution.
• Collects information on the external environment during the promotion period.
• Conducts post-evaluation analysis based on activity details and compares results with pre-evaluation analysis, explaining any potential differences.
• Identifies insights from post-evaluation analyses and incorporates learning into future customer/RE strategy.

Required Qualifications

• Bachelor's Degree in any Business Course or related course
• Minimum of 2 years of experience in Consumer Goods/ Customer Management of key accounts (e.g. FMCG industry experience an advantage)
• Strong leadership and analytical skills, with drive to achieve results
• Strong verbal and written communication skills; ability to communicate in a clear, focused, persuasive manner
• Business-savvy, strong field execution and high-level of customer & trade understanding
• Able to work well under pressure with high level of integrity
• Highly literate in MS Office and Google Suite
• Minimum supervision required

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