Customer Collections & Resolution Specialist

Travel + Leisure Co.; Morong; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development funding

Discounted hotel stays across regions

Subsidized private health cover

Job summary

Travel + Leisure Co. is seeking collections-focused professionals to join our team in a customer-centered role. You will negotiate delinquent balances and provide payment solutions while maintaining compliance, empathy, and a professional demeanor.

This position emphasizes relationship-building and achieving KPIs in a call-center environment. With opportunities across multiple brands, you’ll help owners manage delinquency, while delivering superior service and accurate information on payment

Qualifications

• Experience in collections, call center, or related customer service roles.
• Ability to negotiate payment plans and resolve delinquency.
• Strong communication and empathy while maintaining compliance.
• Comfort with targets and performance-driven environment.

Responsibilities

• Outbound and inbound calls to negotiate delinquent accounts.
• Build rapport and understand customer situations to propose solutions.
• Provide accurate guidance on payment options and ownership benefits.
• Maintain records of actions and commitments in systems.
• Ensure compliance with regulations and required training.
• Contribute to team meetings and continuous improvement initiatives.

Skills

Soft collections expertise

Analytical problem solving

Goal orientation

Active listening

Professional demeanor

Communication mastery

Self-motivation

Job description

Travel + Leisure Co. is seeking collections-focused professionals to join our team in a customer-centered role. You will negotiate delinquent balances and provide payment solutions while maintaining compliance, empathy, and a professional demeanor.

This position emphasizes relationship-building and achieving KPIs in a call-center environment. With opportunities across multiple brands, you’ll help owners manage delinquency, while delivering superior service and accurate information on payment