Collections Representative

Travel + Leisure Global Support Services (Philippines) Inc.; Philippines; On-site; PHP 420,000 - 540,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Professional development

Discounted hotel stays

Subsidized private health cover

Job summary

Travel + Leisure Co. in the Philippines is seeking a collections and customer service professional to handle high-volume outbound calls, negotiate payment plans, and recover arrears while ensuring privacy and accuracy in records.

The role focuses on delivering exceptional service, meeting KPIs, and complying with regulations. Candidates should be able to work rostered hours and adapt in a fast-paced environment. Training and development opportunities are provided.

Qualifications

• High volume outbound calls to negotiate, service, and collect on portfolio accounts.
• Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations.
• Provide accurate advice on products, services, and accounts.
• Maximize recovery of arrears to ensure targets are consistently met.
• Work toward solutions with customers through empathy and negotiation.
• Make sound decisions based on customers’ ability and willingness to pay, aligned with legislative and policy guidelines.
• Implement timely resolutions for delinquent or irregular accounts.
• Maintain accurate records in collections and servicing systems while ensuring confidentiality.
• Follow up on accounts to ensure payment plans are fulfilled.
• Comply with regulations by completing required training and testing.
• Contribute proactively in team meetings to improve collections and recovery strategies.
• Achieve KPIs and targets on both individual and departmental levels.
• Perform account administration and other duties as required.

Responsibilities

• High volume outbound calls to negotiate, service, and collect on portfolio accounts.
• Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations.
• Maximize recovery of arrears to ensure targets are consistently met.
• Maintain accurate records in collections and servicing systems while ensuring confidentiality.
• Follow up on accounts to ensure payment plans are fulfilled.

Skills

Negotiation

Customer service

Time management

Empathy

Tools

Microsoft Office

Job description

We Put the World on Vacation Travel + Leisure Co. is the world’s leading vacation ownership and travel membership company, with a dynamic and growing portfolio of resort, travel club, and lifestyle travel brands. Our dedicated associates help the company achieve its mission to put the world on vacation.

How You’ll Shine

• High volume outbound calls to negotiate, service, and collect on portfolio accounts.
• Deliver outstanding customer service to maximize satisfaction and mitigate complaints or escalations.
• Provide accurate advice on products, services, and accounts.
• Maximize recovery of arrears to ensure targets are consistently met.
• Work toward solutions with customers through empathy and negotiation.
• Make sound decisions based on customers’ ability and willingness to pay, aligned with legislative and policy guidelines.
• Implement timely resolutions for delinquent or irregular accounts.
• Maintain accurate records in collections and servicing systems while ensuring confidentiality.
• Follow up on accounts to ensure payment plans are fulfilled.
• Comply with regulations by completing required training and testing.
• Contribute proactively in team meetings to improve collections and recovery strategies.
• Achieve KPIs and targets on both individual and departmental levels.
• Perform account administration and other duties as required.

How You’ll Be Rewarded

• Comprehensive benefits package including health insurance and retirement plans.
• Professional development opportunities to support career growth.
• Discounted hotel stays across Australia, Fiji, and New Zealand.
• Subsidized private health cover upon successful completion of probation.

What You Will Bring

• Excellent time management and self‑motivation skills.
• Flexibility and adaptability to thrive in a fast‑paced environment.
• Ability to work rostered hours when required.
• Intermediate Microsoft Office proficiency.
• Strong negotiation skills with patience, perseverance, and empathy.
• Experience in collections, customer service, or sales call center environments.

We are an equal opportunity employer, and all applications will be considered for employment without attention to protection class membership. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to [e-mail], including the title and location of the position for which you are applying.