Customer Claims Associate

LBC Express, Inc.; Parañaque; On-site; PHP 300,000 - 600,000; Full time

Job summary

LBC Express, Inc. in Parañaque City seeks a Claims Analyst to evaluate claim and policy information, interview clients, gather statements, and assess coverage based on agreements.

You will investigate denials, prepare reports, and update files while coordinating with the section head for timely resolutions. The ideal candidate holds a bachelor's degree in Finance/Accounting/Business Administration, has 1–2 years in the field (logistics preferred), and combines strong numerical skills with

Qualifications

• Requires a bachelor's degree in a related area i.e. Degree in Finance, Accounting or Business Administration.
• At least 1-2 years of experience in the field.
• Preferably with Logistics experience.
• Demonstrates ability to work and problem-solve independently --- has taken initiative to research and resolve processing and system issues using available resources.
• Possesses superior Customer Service skills --- seeks to understand expectations of internal and external customers. Knows which questions to ask and what information to verify to get to the root cause of a problem.
• Essential to have good numerical and financial skills.
• Proficient in MS Windows Programs.
• Open to Fresh Graduates.

Responsibilities

• Evaluate all claim and policy information and investigate all details and ensure applicable coverage of individual.
• Perform interviews and gather all statements and documents from clients and evaluate all facts for coverage based on agreement.
• Investigate and prepare reports for all denials of claims and settlements and provide update on all files.
• Evaluate progress for all claims and coordinate with section head for all issues and effective resolution.
• Develop new methods to handle all claims.
• Administer and settle all claims effectively and inform all customers and claimants for any denial on claims.
• Coordinate with section head and management for all claims file review and audits.
• Resolve all issues in claim processes to minimize risks in claims processes and maintain records of all filed claims.
• Manage all incoming mails and ensuring prompt routing to other teams
• Working in a collaborative team environment while meeting quality standards
• Maintain and update Management, Sales and Clients on Claims status

Skills

Customer service skills

Independent problem-solving

Initiative to resolve processing and系统

Numerical/financial skills

Logistics experience

Fresh graduates welcome

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

MS Windows programs

Job description

Duties and Responsibilities:

• Evaluate all claim and policy information and investigate all details and ensure applicable coverage of individual.

• Perform interviews and gather all statements and documents from clients and evaluate all facts for coverage based on agreement.

• Investigate and prepare reports for all denials of claims and settlements and provide update on all files.

• Evaluate progress for all claims and coordinate with section head for all issues and effective resolution.

• Develop new methods to handle all claims.

• Administer and settle all claims effectively and inform all customers and claimants for any denial on claims.

• Coordinate with section head and management for all claims file review and audits.

• Resolve all issues in claim processes to minimize risks in claims processes and maintain records of all filed claims.

• Manage all incoming mails and ensuring prompt routing to other teams

• Working in a collaborative team environment while meeting quality standards

• Maintain and update Management, Sales and Clients on Claims status

Qualifications:

• Requires a bachelor's degree in a related area i.e. Degree in Finance, Accounting or Business Administration

• At least 1-2 years of experience in the field

• Preferably with Logistics experience

• Demonstrates ability to work and problem-solve independently --- has taken initiative to research and resolve processing and system issues using available resources

• Possesses superior Customer Service skills --- seeks to understand expectations of internal and external customers. Knows which questions to ask and what information to verify to get to the root cause of a problem.

• Essential to have good numerical and financial skills

• Proficient in MS Windows Programs

• Open to Fresh Graduates

Office Address: C-5 Extension Road, Barangay Moonwalk, Parañaque City, 1709 Metro Manila