Claims Executive

Aon plc; Makati; On-site; PHP 420,000 - 640,000; Full time

Job summary

Aon Philippines is seeking a dedicated Claims Executive to manage end-to-end motor and straightforward non-motor claims within the Claims Management Team. You will triage, verify, document, liaise with insurers, adjusters, clients and service providers, and ensure timely settlement, escalation when needed, and accurate data reporting.

Strong Excel, communication and analytical skills are essential for success.

Qualifications

• Demonstrate resilience; the flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Able to communicate clearly, both verbally and in writing
• Highly proficient in Excel, Powerpoint and AI technology
• Able to develop simple solutions to complex problems.
• Strong client-focus with a passion for delivering added new value.
• Results driven and take accountability for results
• Highly analytical and detail-oriented
• Personable and able to build and maintain relationships with internal and external stakeholders.
• Proactive and a self-starter
• Confident in presenting work to teammates and clients

Responsibilities

• Handle end-to-end processing of motor claims and straightforward non-motor claims.
• Triage and FNOL: acknowledge client notification within 24 hrs, record claim, notify insurer, assign handler.
• Track status, collect documents, review correspondences, and ensure timely follow-ups.
• Verify premiums; advise on denial if beyond credit term, coordinate with AM.
• Arrange site inspections when needed and assess coverage and complexity.
• Lead claim administration and monitor progress, calibrating service cadence.
• Review technical positions and calculations; escalate when needed.
• Advocate and negotiate with CAT if required.
• Communicate updates to clients and manage transaction-related communications.
• Oversee settlement and payment processes; ensure data accuracy and reporting.
• Close cases and contribute to data analytics and insights.

Skills

Resilience

Clear communication

Analytical thinking

Stakeholder management

Proactive

Presentation skills

Time management

Tools

Excel

PowerPoint

AI technology

Job description

Claims Executive

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed.

What the day will look like

• Assigned in Claims Management Team, will handle and facilitate end-to-end processing of motor claims, and straightforward and low-complexity non-motor claims.
• Claims Triage and FNOL. Receive and screen the claim; acknowledge the client notification within 24 hrs., record the claim in Claims Copilot (CCP); notify the insurer; assign the handler or adjuster.
• Claim Administration. Track status and perform timely follow-ups with insurers, adjusters, clients and service providers. Collect and review routine documents; maintain correspondences; track status and next actions.
• Premium Verification / Issue.. If premium is unpaid but within credit term, remind Account Management (AM) to collect. If beyond credit term, advise AM regarding possible denial and follow through on resolution.
• Appointment of Loss Adjuster and arrange site inspection (if needed)
• Coverage and Complexity Assessment Identify claim type, threshold, missing information and possible escalation triggers.
• Routine Claim Handling Lead motorcar administration and straightforward non-motor claims; monitor progress and service cadence.
• Evaluation Review. Review technical positions and calculations; identify gaps, variances or unsupported positions.
• Denial / Declinature. Review cited exclusions, policy provisions and other grounds with AM/TL/BUL; contest where appropriate. Adverse findings/rebuttal to be done after sending of position letter to clients. Escalate to Claims Advocacy Team (CAT), if needed
• Advocacy and Negotiation Monitor and track progress of advocacy works escalated to CAT
• Client Communication and Advisory. Provide routine status updates, requirements and transaction-related communications. For more complex notifications, communicate and agree next steps with client.
• Settlement and Payment Obtain acceptance and payment requirements; verify details; monitor collection or payment; update records.
• Closure and Insights Confirm closure; complete system data; maintain closure and aging reports; support analytics.
• Responsible on Claims Data Collection, Claims Reports and Data Analytics, making sure of its accuracy and completeness.
• Generate reports and do the data analytics requirements of the clients and management.
• Do Claims Briefing, Data Analytics presentation to key clients.
• Achieve target goals in Claims Closure Rates and monitor and resolve aging of claims.
• Coordinates with Insurer on loss ratio and validate accuracy of the report.
• And perform other tasks and projects that will be assigned by Manager

How this opportunity is different

We are looking for a dedicated individual to join us as a Claims Executive at Aon Philippines, offering you a real opportunity to further develop your capabilities. You will be involved in a variety of projects and clients playing a key role in helping to shape the future of their companies.

This is a great opportunity to become a fundamental member of a highly professional and diverse team. Aon is a global organization which strives to provide meaningful career paths for its employees. Come on board and reap the rewards.

Skills and experience that will lead to success

• Demonstrate resilience; the flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid change.
• Able to communicate clearly, both verbally and in writing
• Highly proficient in Excel, Powerpoint and AI technology
• Able to develop simple solutions to complex problems.
• Strong client-focus with a passion for delivering added new value.
• Results driven and take accountability for results
• Highly analytical and detail-oriented
• Personable and able to build and maintain relationships with internal and external stakeholders.
• Proactive and a self-starter
• Confident in presenting work to teammates and clients

How we support our colleagues

In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognise that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working!

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued.

Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace.

Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.

We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email [e-mail]

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