Customer Care Support – Real Estate

Private Advertiser; Marikina; On-site; PHP 279,000 - 424,000; Full time

Job summary

Private Advertiser is seeking a Customer Care Support specialist to provide frontline assistance for property-related inquiries, coordinate transactions across departments, and maintain accurate client records. The role emphasizes strong communication, CRM usage, and a customer-centric approach in a real estate environment.

The successful candidate will handle inquiries via phone, email, and messaging, support documentation processes, and collaborate with Property Management, Sales, and Finance

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, or a related field.
• 1–2 years experience in customer service, customer care, sales support, property management, or a related role.
• Strong verbal and written communication skills.
• Familiarity with real estate documentation and processes.
• Experience using CRM platforms, property management systems, or other business software.
• Proficient in Microsoft Office or Google Workspace.
• Must be based in or near Marikina City.

Responsibilities

• Serve as the primary point of contact for client inquiries, requests, concerns, and property-related transactions.
• Provide accurate, timely, and professional responses through phone, email, messaging platforms, and other channels.
• Assist clients with processes, requirements, documentation, account concerns, and property-related inquiries.
• Maintain a customer-focused approach to ensure a positive client experience throughout each transaction.
• Provide basic technical and operational support to clients and internal users utilizing CRM and property management systems.
• Assist with system-related concerns, account access, data updates, and basic troubleshooting.
• Ensure client information, transaction records, and documentation are accurately updated and maintained.
• Coordinate with system administrators and relevant teams when technical assistance is required.
• Collaborate with Property Management, Sales, Documentation, Engineering, Finance, and other departments to facilitate client requests and transactions.
• Monitor the status of client concerns, requests, documents, and operational requirements.
• Follow up with concerned departments to ensure timely completion of pending actions.
• Maintain accurate records of client interactions, requests, and resolutions.
• Investigate and resolve customer concerns within the scope of the role.
• Monitor pending and unresolved cases to ensure proper follow-through and timely resolution.
• Escalate complex, sensitive, or unresolved matters to the appropriate department or management.
• Assist in reviewing and processing property-related documents and client requirements.
• Prepare basic reports, monitoring sheets, and updates related to customer concerns and operational activities.
• Handle all customer and transaction information accurately and confidentially.

Skills

Customer service

Communication

Organization

Problem solving

Education

Bachelor's degree (Business Admin / Marketing / Real Estate)

Tools

CRM platforms

Property management systems

Microsoft Office / Google Workspace

Job description

Customer Care Support – Real Estate

Work Location: Marikina City (Head Office)
Work Schedule: Monday to Friday, 9:00 AM – 6:00 PM
Work Setup: Onsite

Job Description

We are looking for a customer-focused Customer Care Support professional to provide frontline assistance to clients, manage property-related inquiries, and coordinate transactions across departments. The ideal candidate has experience in real estate operations, strong communication skills, and familiarity with CRM platforms and property management systems.

Key Responsibilities:

• Serve as the primary point of contact for client inquiries, requests, concerns, and property-related transactions.

• Provide accurate, timely, and professional responses through phone, email, messaging platforms, and other communication channels.

• Assist clients with processes, requirements, documentation, account concerns, and property-related inquiries.

• Maintain a customer-focused approach to ensure a positive client experience throughout each transaction.

• Provide basic technical and operational support to clients and internal users utilizing CRM and property management systems.

• Assist with system-related concerns, account access, data updates, and basic troubleshooting.

• Ensure client information, transaction records, and documentation are accurately updated and maintained.

• Coordinate with system administrators and relevant teams when technical assistance is required.

• Collaborate with Property Management, Sales, Documentation, Engineering, Finance, and other departments to facilitate client requests and transactions.

• Monitor the status of client concerns, requests, documents, and operational requirements.

• Follow up with concerned departments to ensure timely completion of pending actions.

• Maintain accurate records of client interactions, requests, and resolutions.

• Investigate and resolve customer concerns within the scope of the role.

• Monitor pending and unresolved cases to ensure proper follow-through and timely resolution.

• Escalate complex, sensitive, or unresolved matters to the appropriate department or management.

• Assist in reviewing and processing property-related documents and client requirements.

• Prepare basic reports, monitoring sheets, and updates related to customer concerns and operational activities.

• Handle all customer and transaction information accurately and confidentially.

Qualifications

• Bachelor's degree in Business Administration, Marketing, Real Estate Management, or a related field.

• Relevant experience in the real estate industry is highly preferred.

• At least 1–2 years of experience in customer service, customer care, sales support, property management, real estate operations, or a related role.

• Strong verbal and written communication skills.

• Excellent customer service and interpersonal skills.

• Familiarity with real estate and property-related documentation and processes.

• Experience using CRM platforms, property management systems, or other business software.

• Basic troubleshooting skills and ability to assist users with system-related concerns.

• Strong coordination, organization, and follow-up skills.

• Ability to manage multiple concerns and prioritize tasks in a fast-paced environment.

• Detail-oriented, resourceful, and solutions-driven.

• Ability to handle customer concerns professionally and elevate complex matters appropriately.

• Proficient in Microsoft Office or Google Workspace.

• Must be based in or near Marikina City.

Work Arrangements

• Location: Marikina City, Head Office

• Schedule: Monday to Friday, 9:00 AM – 6:00 PM

• Shift: Day Shift

• Setup: Onsite