Customer Care Specialist — Life Insurance (Hybrid)

DXC Technology Morocco; Manila; Sur place; PHP 260 000 - 380 000; Plein temps

Avantages offerts par ce poste

Health Insurance

Life Insurance

Vacation & Sick Leave

Maternity Leave

Paternity Leave

Flexible Working Arrangements

Training & Certification

Retirement Program

Employee Assistance Program

Résumé du poste

DXC Philippines is seeking customer service professionals to handle inbound calls from insurance policy holders and providers, logging cases and ensuring SLA-driven resolutions. You will perform data entry, provide accurate information, and research cases to meet client expectations.

The role emphasizes high-quality, efficient service and a supportive benefits culture. DXC emphasizes flexibility, growth, and collaboration, with an in-person collaboration focus while offering arrangements to

Responsabilités

• Responsible in handling inbound calls from insurance policy holders and providers
• Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)
• Accountable in the monitoring and timely resolution of customer inquiries and requests
• Provides accurate, valid, and complete information with the use of the right methods and tools
• Conducts thorough research and investigation of cases to meet client’s expectations
• Deliveries high quality, effective, and efficient service
• Compensation and benefits are the heart of our employment as we venture in offering security and stability to our colleagues.

Description du poste

DXC Philippines is seeking customer service professionals to handle inbound calls from insurance policy holders and providers, logging cases and ensuring SLA-driven resolutions. You will perform data entry, provide accurate information, and research cases to meet client expectations.

The role emphasizes high-quality, efficient service and a supportive benefits culture. DXC emphasizes flexibility, growth, and collaboration, with an in-person collaboration focus while offering arrangements to