CSR for Life Insurance

DXC Technology Company; Taguig; Presencial; PHP 480.000 - 600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health Insurance

Life Insurance

Paid vacation & sick leave

Maternity leave up to 120 days

Paternity leave up to 30 days

Non-Taxable Allowance

Training & Certification

Flexible working arrangements

Pay for performance

Retirement program

Employee assistance program

Covid-19 support

Descripción de la vacante

DXC Technology Company in the Philippines is seeking a customer service specialist to handle inbound calls from policyholders and providers, log cases, and ensure timely resolution within SLAs.

You will deliver accurate information using the right tools, conduct thorough case research, and provide high-quality, efficient service while supporting flexible work arrangements and career growth.

Formación

• Customer service experience
• Data entry proficiency
• Ability to handle calls and inquiries
• Strong research skills and problem solving

Responsabilidades

• Handle inbound calls from insurance policy holders and providers
• Log and manage transactions and cases per SLAs
• Monitor and timely resolve customer inquiries and requests
• Provide accurate information using the appropriate tools and methods
• Conduct thorough research of cases to meet client expectations
• Deliver high quality, effective, and efficient service

Conocimientos

Customer service

Data entry

Call handling

Research

Descripción del empleo

Job Description:

Paving the way in Digital Transformation

DXC Technology is a Fortune 500 Global IT Services Leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services that transform global businesses. We deliver excellence for our customers, colleagues and communities around the world.

Accelerate your career and reimagine the possibilities with DXC!

We inspire and take care of our people. Work in a culture that encourages innovation and where brilliant people embrace change and seize opportunities to advance their careers and amplify customer success. Leverage technology skills and deep industry knowledge to help clients. Work on transformation programs that modernize operations and drive innovation across our customer’s entire IT estate using the latest technologies in cloud,applications,security,IT Outsourcing,business process outsourcingandmodern workplace.

DXC Philippines is an award-winningEmployer of Choiceand a recipient of theGlobal Best Employer BrandandLinkedin’s Top 15 Companies in the Philippines.

Job Description:

• Responsible in handling inbound calls from insurance policy holders and providers
• Manages the data entry of transactions and logging of cases in accordance with Service Level Agreements (SLAs)
• Accountable in the monitoring and timely resolution of customer inquiries and requests
• Provides accurate, valid, and complete information with the use of the right methods and tools
• Conducts thorough research and investigation of cases to meet client’s expectations
• Deliveries high quality, effective, and efficient service

Compensation and benefits are the heart of our employment as we venture in offering security and stability to our colleagues.

• Health Insurance (HMO) for you and dependents upon hiring
• Life Insurance coverage from day 1 of employment
• 15 - 20 days vacation and 15 Days Sick Leave
• Expanded maternity leave up to 120 days and Maternity Benefits
• Expanded paternity leave up to 30 days
• Non-Taxable Allowance (De-minimis)
• Company-sponsored trainings upskilling, and certification
• Flexible Working Arrangements
• Healthy and Encouraging Work Environment
• Recognition and Pay for Performance Culture
• Supplemental Pay (Standby/Shift)
• Covid19 Support
• Retirement Program
• Employee Assistance Program

At DXC Technology, we prioritize in-person collaboration and encourage employees to work from a DXC office when appropriate. We also recognize that flexibility is important and understand that work arrangements may vary depending on the role and business needs. DXC reserves the right to adjust work location arrangements (temporarily or permanently) in response to evolving business requirements.

If you are motivated to deliver excellent result, want to grow your career and make a difference

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.