Life Insurance CSR - Impactful Support & Day-1 Benefits

DXC Technology Morocco; Taguig; Hybrid; PHP 357.000 - 580.000; Vollzeit

Benefits dieser Stelle

Health Insurance (HMO)

Life Insurance from day 1

15–20 days vacation + 15 Sick Leave

Maternity benefits up to 120 days

Paternity leave up to 30 days

Non-Taxable allowance (De-minimis)

Training and upskilling programs

Flexible working arrangements

Zusammenfassung

DXC Technology Philippines is seeking a customer support professional to handle inbound calls from insurance policy holders and providers, ensuring accurate data entry and case logging within SLAs.

You will research and resolve inquiries, provide precise information, and deliver high-quality service. The role offers comprehensive benefits and flexible work arrangements to support wellbeing and productivity.

Qualifikationen

• Handles inbound calls from policy holders and providers with accuracy and empathy.
• Maintains data entry and logging of transactions in line with SLAs.
• Researches and investigates cases to meet client expectations.

Aufgaben

• Handle inbound calls from policy holders and providers.
• Manage data entry and logging of transactions within SLAs.
• Monitor and resolve customer inquiries timely with accurate information.
• Conduct thorough research and investigation of cases to meet client expectations.
• Provide high quality, effective, and efficient service.

Kenntnisse

Communication skills

Data entry

Research ability

Customer service

Tools

CRM systems

Case logging tools

Jobbeschreibung

DXC Technology Philippines is seeking a customer support professional to handle inbound calls from insurance policy holders and providers, ensuring accurate data entry and case logging within SLAs.

You will research and resolve inquiries, provide precise information, and deliver high-quality service. The role offers comprehensive benefits and flexible work arrangements to support wellbeing and productivity.