Customer Care Specialist — Inbound & Outbound

Synlink Recruitment Outsourcing Co. Inc.; Pasig; On-site; PHP 240,000 - 360,000; Full time

Job summary

Synlink Recruitment Outsourcing Co. Inc. is hiring for an entry-level customer service role in the Philippines. The position emphasizes clear communication, handling inbound and outbound calls, and resolving customer inquiries while keeping records up to date.

Applicants should have a High School Diploma or equivalent, strong English skills, and a customer-first mindset. The role supports teamwork and aims to meet service goals with reliable performance.

Qualifications

• High School diploma or equivalent.
• No prior experience required.
• Strong English language skills.
• Excellent customer service abilities.
• Effective interpersonal and organizational skills.
• Team player with strong problem-solving capabilities.
• Basic technical proficiency with computer systems.

Responsibilities

• Provide excellent customer service to clients through effective communication.
• Handle inbound and outbound calls efficiently and professionally.
• Resolve customer issues and inquiries promptly while maintaining customer satisfaction.
• Document conversations and maintain accurate records of customer interactions.
• Collaborate with team members to achieve service goals and improve overall performance.

Skills

English proficiency

Customer service

Interpersonal skills

Problem solving

Technical basics

Education

High School Diploma

Job description

Synlink Recruitment Outsourcing Co. Inc. is hiring for an entry-level customer service role in the Philippines. The position emphasizes clear communication, handling inbound and outbound calls, and resolving customer inquiries while keeping records up to date.

Applicants should have a High School Diploma or equivalent, strong English skills, and a customer-first mindset. The role supports teamwork and aims to meet service goals with reliable performance.