Customer Care Specialist II

Jobtailor; Mandaluyong; On-site; PHP 279,000 - 424,080; Full time

Job summary

Jobtailor in Mandaluyong, Metro Manila, is seeking a customer service professional to monitor and respond to calls and emails, resolve issues, and support the team in achieving service level targets.

The ideal candidate has a bachelor’s degree, at least 2 years in customer service (B2B preferred), strong interpersonal skills, and proficiency in Microsoft Office, with knowledge of Oracle, CRM Fusion, Genesys, and Appleton Access.

Qualifications

• Bachelor’s degree in any 4-year course.
• At least 2 years of working experience in customer service, preferably with business-to-business background.
• Ability to work with minimal supervision.
• Strong interpersonal skills.
• Proficiency in Microsoft Office applications.
• Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.

Responsibilities

• Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
• Resolve simple to complex customer issues and requests.
• Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
• Engage in team activities and initiatives.
• Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Skills

Customer service

Team collaboration

Interpersonal skills

Minimal supervision

Education

Bachelor’s degree

Tools

Oracle

CRM Fusion

Genesys

Appleton Access

Microsoft Office

Job description

• Monitor and respond to incoming calls and emails within agreed service level, productivity, and efficiency targets.
• Resolve simple to complex customer issues and requests.
• Provide backup support and workload sharing with other team members to help ensure effective execution of customer care operations.
• Engage in team activities and initiatives.
• Assist the team lead in identifying team opportunities and challenges and provide recommendations.

Requirements

• Bachelor’s degree in any 4-year course.
• At least 2 years of working experience in customer service, preferably with business-to-business background.
• Ability to work with minimal supervision.
• Strong interpersonal skills.
• Proficiency in Microsoft Office applications.
• Knowledge in various software applications and business tools such as Oracle, CRM Fusion, Genesys, and Appleton Access.

Core Competencies

Demonstrates strong customer service skills with the ability to resolve complex issues and engage in team collaboration. Proficient in Microsoft Office and various business tools to enhance operational efficiency.

Highest-signal resume keywords

• Customer Service Experience
• Business-To-Business Background
• Proficiency In Microsoft Office
• Knowledge Of Oracle
• Experience With CRM Fusion

ATS Optimization Keywords

Hard Skills

• Customer Issue Resolution
• Service Level Monitoring
• Workload Sharing
• Team Collaboration
• Business Tools Knowledge

Soft Skills

• Strong Interpersonal Skills
• Ability To Work With Minimal Supervision

Tools & Technologies

• Oracle
• CRM Fusion
• Genesys
• Appleton Access